FREQUENTLY ASKED QUESTIONS
When will you accept Mamiya 645s / RB/RZ67s and Hasselblad XPans / Fuji TX-1/2 for repair again?
At this time we do not have a timeline or expected date when we will resume service for these cameras. It is entirely dependent on how Bob continues works through his repair queue, which is quite backlogged. If you wish to be notified when we are accepting these cameras for repair, please email help@precisioncameraworks.com and to be added to our ongoing wait list.
If you send one of the above cameras you will be responsible for return shipping.
I’m local, can I drop off my equipment to save on shipping?
You absolutely must ship your equipment to us, no exceptions. Our technician is unable to meet anyone in person due to time constrictions. This is the mailing address of secure locker inside a UPS Store nearby the shop. Packages are signed and received by store employees and held in our locker until we collect; usually every day but sometimes every other day. You will receive a confirmation email letting you know once your equipment was received in the shop.
Do you repair digital / auto focus lenses / cameras?
We do not repair any digital, video, motion-film cameras, or auto focus lenses nor have parts.
Can you repair my Mamiya 645 AF / AFD camera?
We do not repair any of the AF / AFD models nor have any parts. You must contact PhaseOne for service.
Do you repair any of the Fuji 645s / 6x7, 6x8, 6x9 cameras?
The only Fuji cameras and lenses we service are the panoramic G / GX617 models.
Do you repair 35mm cameras?
The only 35mm models we repair are the panoramic Noblex and Widelux cameras.
Do you repair Contax / Leica / Makina / Pentax?
We do not repair any Contax, Leica, Makina, or Pentax 67 / 67II film cameras.
How much does an estimate cost?
Our estimates are free and always will be. If you decline the estimate you are responsible for return shipping charges and
exploratory fees when applicable.
How much will my repair cost?
It depends on the extent of the repairs and parts required to return your equipment to good working order. If any costs are provided to you prior to sending in your equipment, please be aware that any costs are subject to change pending our technician’s in-person, free evaluation of your equipment. Every repair is slightly different than the last.
How do I send my equipment to you?
Choose a sturdy box that will allow at least two inches of packing material on all sides; double boxing is also good.
***Please do not send in camera bags or original boxes as we are very limited on shelf space***
Wrap your equipment 3-4 times in bubble wrap and use a velctor wrap, ziplock bag or other soft padding. Slightly over-stuff the box with packing material--we highly recommend using packing peanuts or foam--do not use air pillows as they can pop during shipping. You can leave the lens attached to the body with a filter / front lens cap if you do not have a rear lens cap. Seal the box with tape on all four sides. The objective is to not feel anything move from the center to the sides when you pick it up. Use your preferred mail carrier. We receive deliveries via DHL, Fedex, UPS Ground, USPS, etc. We also highly recommend insuring your equipment for the added peace of mind during transit. Please make sure our address is labeled correctly and clearly. If the zipcode populates as Austin instead of Lakeway, it is still going to the correct address. Lakeway is a suburb of Austin.
Where do I ship my equipment?
PCW
2121 Lohmans Crossing Rd
STE 504-769
Lakeway, TX 78734
Please make sure the label is listed exactly as above. Always include the suite number.
I'm filling out the form and I can't locate the serial number / didn't write it down.
Don’t worry, if you missed a serial number we will record any identifying numbers on your official estimate.
NOTE: ARCA-SWISS products do not have serial numbers.
I still have film in my camera. What should I do?
Please let us know if you have film in your camera by sticking a post-it note on the back indicating so.
We will remove the roll in a changing bag and make note of the last frame.
How long will the repair take after I approve my estimate?
Repair times vary depending on the equipment type, repairs/parts required and the current repair queue at the time it is
received and approved in the shop.
What are my return shipping options?
DOMESTIC SHIPMENTS: UPS Ground, USPS Priority (upon request)
INTERNATIONAL SHIPMENTS: USPS Priority International
Our usual shipping methods are either UPS Ground or USPS Priority.
Overnight, 2-day and 3-day select shipping is also available to most addresses.
All outgoing items are thoroughly checked and carefully packaged.
Shipping quotes include handling, insurance and signature required unless otherwise specified.
What payment methods do you accept?
We accept most major credit cards (Visa, Master Card, Discover, AMEX, etc) and PayPal.
At this time we are unable to accept checks as payment.
My question isn't listed.
Please feel free to give us a call at 847-470-3350 or email us at help@precisioncameraworks.com
